Contact Support

Request account deletion or closure

Account deletion is not automatic from the app. To close your account and delete your data from the platform:

• Contact our support team via WhatsApp (number above) or email support@theleadersacademy.reach-x.org.
• Clearly state: “I request deletion/closure of my account”.
• Include account type (student / parent) and your registered phone number.
• Our support team reviews the request, verifies identity, then deletes the account and related data from our system.
• You will receive a confirmation via the same contact channel once deletion is complete.

Processing time: up to 7 business days. Logging out of the app only stops notifications on your device — it does not delete your account. Actual deletion is performed by our support team after receiving your request.

What you can do yourself in the app

These are device-level actions only — not account deletion:

• Log out: disconnects your device from push notifications and removes the FCM token from our server — but your account remains on the platform.
• Delete a notification from the inbox: removes one message from your history.

To fully delete your platform account, you must contact support as described above.

Data retention policy

How long each data type is kept:

• FCM token & Device UUID: removed when you log out of the app.
• Login session: revoked on logout.
• Notification history: kept until you delete it in the app, or until our support team completes account deletion.
• Phone number & account data: kept while the account is active — deleted when our support team processes your deletion request.

We do not sell your data or use it for advertising.

Google Play Data Safety alignment

What the app actually collects — no ads or analytics SDKs:

SDKs used

The app uses:

• Firebase Cloud Messaging (Google): notification delivery only.
• No AdMob / Analytics / advertising SDKs.

Other technical help

For sign-in or notification issues, contact support and include:

• Account type and phone number.
• A description of the issue (screenshot if possible).
• Device type (Android / iPhone).

Our support team responds during business hours.